Promotion Terms & Conditions

Price Match Terms & Conditions

1. Eligibility: To qualify for our Price Match Incentive, customers must present a valid and verifiable like-for-like offer from a competitor for a broadband package at the point of purchase.

2. Call to Redeem: Customers must call us on 0808 304 9000 to request a price match and to complete their order. This cannot be applied retrospectively.

3. Like-for-Like Comparison: The competitor's offer must be a like-for-like service, which means:

I. The same broadband speed: 150Mbps, 500Mbps, or 1000Mbps, as published in our offerings.

II. Have a minimum committed period of at least 18 months and no more than 24 months

III. All contract terms, including duration, must match.

IV. The price comparison will be based on the total package price advertised on the provider’s public website including installation and any setup charges available to all members of the public; excluding any promotional codes, vouchers, membership requirements, pricing errors, or limited-time discounts unless offered as part of a competitor’s standard package.

4. Service Availability: The competitor's service must be available at the customer's postcode, which must be an address that is available for installation on the Connect Fibre network. We reserve the right to verify this before approving a price match.

5. Approved Competitors: We will only price match offers from the following providers: BT, EE, Sky, TalkTalk, Virgin Media, Now Broadband, Plusnet, , and Vodafone. Any other providers are excluded.

6. Installation Requirement: The installation of the matched service must be booked within 6 months from the date of placing an order. If an installation is not completed within 6 months, Connect Fibre reserves the right to remove the Price Match offer.

7. Exclusions:

I. Price matching is not available for services that are part of a bundle (e.g., a broadband package included with a mobile phone offer) unless a direct like-for-like comparison is possible.

II. Buyout promotions are not eligible for price matching. Customers cannot combine a price match with a buyout offer.

8. Verification: We reserve the right to verify the competitor's pricing, service details, and availability at the customer’s location. If we cannot verify the competitor's pricing or service, we may decline the price match.

9. Changes & Withdrawal: We reserve the right to modify or withdraw the Price Match Incentive at any time without notice.

Instant Fibre (read more)

Allows users who are in-contract with other providers to get credits for their Connect Fibre services up to a maximum of six months, allowing them to move to Connect Fibre instantly.

• Offer applies to new broadband orders only
• Proof of existing contract end date must be sent via email to support@connectfibre.co.uk
• Instant Fibre offer must be agreed by Connect Fibre before your installation date. Approval will be sent in writing
• The agreed credit will match the time left on your existing contract up to a maximum of six months when your Connect Fibre broadband has been installed e.g. if 3 months are remaining, a 3 month credit will be applied
• At the end of the credit period you will revert to paying the monthly price of your chosen package
• We reserve the right to change our terms and conditions in the future

One Month Free Credit

• 1 month broadband credit for any user switching from an 1 month plan to an 18 month plan
• Credit equal to the previously monthly payment on the 1 month plan
• Credit does not include any add-ons taken
• Cannot to be used in conjunction with any other offer