Connect Fibre terms and policies

We've put all of our legal stuff in one place. Please select a link to find the information you are looking for.

It's amazingly easy and simple to install Connect Fibre in your home or business. Learn more in our guide.

Learn more about the terms and conditions on which we supply our broadband services to residential customers.

Learn more about our terms and conditions for our promotions on home broadband packages.

Anyone using the Connect Fibre service must comply with this Acceptable Use Policy.

Discover the current standard prices for our residential and business products.

Find out how to continue using our services after moving home.

Our complaints policy ensures that all complaints are handled as efficiently and effectively as possible.

Find out more about how we collect and use your personal information.

Learn about the cookies we use and how to manage them.

These terms tell you the rules for using our website.

Learn more about our Service Level Agreement for business customers.

Learn more about the terms and conditions on which we supply our broadband services to residential customers.

Connect Fibre is committed to achieving Net Zero Carbon emissions by 2050 (or sooner).

Learn more about our terms and conditions for our Buyapowa promotions.